Frequently Asked Questions (FAQ)

The Mayfair Look
Website: https://www.themayfairlook.com
Last updated: April 13, 2025

Address: 42 Alley Number 1, Newcastle upon Tyne NE1 5AE, UK
E-mail: support@themayfairlook.com
Phone: +44 7360 264402
Contact: https://www.themayfairlook.com/pages/contact-us

Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! We've compiled answers to the most common questions about our products, services, and policies to help you. If you can't find the answer you're looking for, please don’t hesitate to contact us.

(1) How to place an order on The Mayfair Look?

Placing an order is easy:

  1. Browse our website and select the items you wish to purchase.

  2. Click on a product to view details and choose your desired size or quantity.

  3. Add the item(s) to your cart.

  4. Proceed to checkout and enter your billing and shipping information.

  5. Select your preferred payment method and complete your purchase.

Once your order is placed, you'll receive a confirmation email with your order details.

(2) What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Shop Pay

  • UnionPay

All transactions are securely processed, and we never store your payment information.

(3) Can I change or cancel my order after placing it?

To ensure fast delivery, we begin processing orders right away. Unfortunately, we’re unable to modify or cancel orders once confirmed. However, you may return the item for a refund or exchange after you receive it, in accordance with our return policy.

(4) How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking details and a link to monitor your delivery. You can also log in to your account on our website to view the status of your order.

(5) Do you ship internationally?

Currently, we only ship within the United Kingdom. We hope to expand our delivery reach in the near future.

(6) How long does it take to receive my order?

We process all orders within 1–3 business days.
Shipping generally takes 3–8 business days, so your total delivery time is estimated at 4–11 business days.

(7) What is your return policy?

We offer a 30-day return window. If you’re not satisfied with your purchase, you can return items within 30 days of delivery. Returned items must be in original condition with tags attached.

  • Return shipping costs are the responsibility of the customer if the wrong item was ordered.

  • Once we receive your return, please allow 5 business days for processing.

For more details, visit our Return Policy page.

(8) How to contact customer service?

We’re here to help:

(9) Is my personal information secure?

Absolutely. We take your privacy and security seriously. All data is encrypted using the latest technologies and handled in accordance with data protection regulations. We never share your personal information without consent.

(10) Do you offer gift cards?

At this time, we do not offer gift cards—but it’s something we plan to introduce in the future!

Still Have Questions?

If you couldn’t find the answer to your question, please contact us. Our customer service team is happy to assist.

Contact Information:
 Email: support@themayfairlook.com
 Phone: +44 7360 264402

Thank you for shopping with The Mayfair Look!