Shipping Policy

 

Last Updated: April 13, 2025

Website: https://www.themayfairlook.com

Address: 42 Alley Number 1, Newcastle upon Tyne NE1 5AE, UK
Email: support@themayfairlook.com
Phone: +44 7360 264402
Contact Page: https://www.themayfairlook.com/pages/contact-us

Welcome to The Mayfair Look

Our mission is to provide a seamless and delightful shopping experience for all our customers. This Shipping Policy outlines key details about our shipping practices including delivery times, order processing, and important information to help you enjoy a worry-free order experience.

Who We Are

The Mayfair Look (“we,” “us,” or “our”) operates the website www.themayfairlook.com. We are dedicated to offering stylish, high-quality clothing with dependable and transparent delivery services across the United Kingdom.

Delivery Costs

Free Shipping: We offer free shipping on all orders made through our website. There are no hidden fees or minimum order requirements—every order qualifies.

Delivery Zone

Delivery Area: We currently ship only within the United Kingdom.

Order Processing Time

  • Processing Time: Orders placed Monday through Friday will be processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next working day.

  • Cut-Off Time: Orders placed before 10:00 PM (GMT) will be processed the same day. Orders after this time will be processed the following business day.

  • Non-Shipping Days: We do not process or ship orders on weekends or public holidays.

Delivery Time & Transit Time

  • Estimated Delivery: Once processed, orders typically arrive within 4–11 business days.

  • Transit Time: Depending on your location and courier, the transit time ranges from 3–8 business days.

Please note: Delivery times may be affected by external factors such as holidays, severe weather, or courier delays.

Shipping Process

  • Courier Services: We partner with reliable shipping carriers such as Royal Mail, DHL, and UPS to ensure fast and safe delivery.

  • Tracking Information: Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Damaged or Lost Items

  • Damaged Orders: If your order arrives damaged or faulty, contact our support team within 48 hours of delivery. We will promptly arrange for a replacement or a full refund.

  • Lost Orders: If your order is lost in transit, reach out to us immediately. We’ll coordinate with the courier to resolve the issue or send a replacement.

Returns

For details about returns and our return policy, please visit our Refund Policy Page.

Questions?

Please check out our FAQs page or reach out to our support team directly.

Contact Us

Email: support@themayfairlook.com
Phone: +44 7360 264402
Address: 42 Alley Number 1, Newcastle upon Tyne NE1 5AE, UK
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM

We do our best to respond to emails within 1–2 business days.