Return and Refund Policy
Thank you for shopping at The Mayfair Look. Our return and refund policy is designed to ensure a smooth and seamless experience. Please review the guidelines below for eligibility criteria, processes, and timeframes for returns, refunds, and exchanges.
Contact Information
For any questions regarding returns and refunds, please contact us using one of the methods below:
E-mail: support@themayfairlook.com
Phone: +44 7360 264402
Contact Form: https://www.themayfairlook.com/pages/contact-us
Policy Overview
- Return Period: 30 days from the delivery date
- Restocking Fee: None
- Return Shipping Cost: Free
- Refund Processing Time: 5 business days from receipt of returned item
Order Cancellation
You can cancel your order within 24 hours of purchase by contacting our customer service. If your order has already been shipped, please follow the steps in our Returns Procedure below.
Return Conditions
- Return Window: Items can be returned within 30 days of delivery.
- Item Condition: Items must be in their original, unused condition, with all tags attached and in the original packaging.
- Receipt or Proof of Purchase: Required for all returns.
- Exceptions: Certain products, such as personalized or custom-made items, as well as hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.
Return Instructions
- Contact Customer Service: Email support@themayfairlook.com with your order number, reason for return, and any supporting photos, if applicable.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization with detailed instructions.
- Return Packaging: Carefully package the item, ensuring all tags and original packaging are included, and attach the Return Authorization Form.
- Shipping: Use a reliable shipping service with tracking. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refund Policy
- Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within 5 business days.
- Processing Time: Approved refunds will be processed to your original payment method within 5 business days. Please note that it may take your bank or credit card provider a little longer to process your refund.
- Confirmation: You will receive a confirmation email once the refund has been processed.
Exchange Policy
We offer exchanges for incorrect or defective items. Please contact us within 30 days of delivery, and we will cover the return shipping costs for eligible exchanges. If the incorrect size was ordered, please follow the returns procedure and then place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours . We will arrange a return at no cost to you and offer you a replacement or a full refund, depending on your preference.
- Incorrect Product: If you receive an incorrect item, please contact us and we will cover the return shipping costs and send you the correct item promptly.
- Lost Packages: If your package does not arrive within the estimated time, contact us so we can initiate an investigation with the carrier.
Processing Times
- Return Window: Returns must be initiated and shipped within 30 days of receipt of the item.
- Inspection Period: Once the item is received, returns are inspected within 5 business days .
- Refund Issuance: Refunds are processed to the original payment method within 5 business days after inspection.
Return Address
To obtain the return address, please contact our customer service by email (support@themayfairlook.com). They will provide you with the return address.
Contact Information
If you have any further questions or need assistance with returns or refunds, please contact us at:
E-mail: support@themayfairlook.com
Phone: +44 7360 264402
Address: 42 Alley Number 1, Newcastle upon Tyne NE1 5AE, UK
We do our best to reply to your e-mail within 1-2 business days.